Warranty
All fixtures carry a 2-year warranty covering electronics, motors and LED modules. Lamps in discharge fixtures are covered for 90 days. Warranty parts ship within 48 hours of an approved claim, with video-guided replacement instructions.
Support & Downloads
Manuals, DMX charts and console fixture libraries for every current model — plus warranty terms and the answers our support desk gives most often.
Document Library
Each product page also carries its own download list. The files below are placeholders in this demo — replace them in the downloads/ folder with the real documents.
| Document | Covers | Format |
|---|
Spare Parts
Main boards, display boards, motors, belts, fans and LED modules are stocked for at least five years after a model launches. Send us the fixture serial number and a short fault video — we identify the part before anything ships.
Firmware Updates
Firmware updates are released through your distributor or on request from the support desk. Never install firmware from another model — the file name carries the model code it belongs to.
RMA Process
Contact support with the serial number, describe the fault, and attach a video if possible. Most issues are solved with a parts swap on site; full-unit returns are the last resort, not the first step.
Frequently Asked Questions
Every product page has a Downloads section with MA2, MA3 (GDTF) and Avolites personality files. If your console is not listed, contact the support desk — we build library files to order, normally within two working days.
Standard models in stock ship within 7 days of deposit. OEM variants with custom logos or colours take 15–20 days. Your sales contact confirms the exact date on the proforma invoice before you pay.
Yes — sample orders of one or two units are welcome at sample pricing, and the sample cost is credited against your first bulk order above the MOQ threshold.
First check that the pan/tilt locks were released and that no packing foam remains inside the arm. Then run the fixture's reset routine from the menu. If the error returns, send us a video of the startup sequence — a slipped belt or displaced sensor is usually fixed with a guided part swap.
The SB-U912 battery is above the 100 Wh threshold for passenger-aircraft cabin rules, so uplights travel as sea or road freight in their charging cases. Plan stock movements accordingly — most rental customers hold regional stock.
Yes: housing logos, startup screens, custom colours, manual branding and flight-case printing. Send your artwork with the inquiry and we confirm a proof before production.
Still stuck?
Send the model name, serial number and a short fault video — the support desk replies within one business day.